Service Desk Analyst Including Exam

: 24 Hours
: Instructor
: Beginner
: Request Booking

R8400,00

Guaranteed Safe Checkout

The Service Desk Analyst (SDA) Professional Standard qualification recognizes an individual’s knowledge of customer service and support competencies and certifies that they have the skills required to work within the IT service and support industry.

The Service Desk Analyst (SDA) Professional Standard qualification recognizes an individual’s knowledge of customer service and support competencies and certifies that they have the skills required to work within the IT service and support industry.

The SDA qualification course is for front-line IT service and support analysts with some experience in a first line or second line service desk environment. It is suitable for analysts looking to grow in their role and gain a recognised qualification in their profession. This qualification will help them to develop practical skills whilst earning a certificate that endorses their commitment and knowledge.

Prerequisites

There are no formal prerequisites for this course.

Topics

Lesson 1: Roles and Responsibilities

Lesson 2: Relationship Management

Lesson 3: Effective Communication Skills

Lesson 4: Problem Solving

Lesson 5: Effective Rapport and Conflict Management Skills

Lesson 6: Effective Process Management

Lesson 7: IT Service Management Part 1

Lesson 8: IT Service Management Part 2

Lesson 9: Quality Assurance for the Service Desk

Lesson 10: Service Desk Technologies

Reviews

There are no reviews yet.

Only logged in customers who have purchased this product may leave a review.

Shopping Cart
Learningit.today