ITIL 4 Foundation Including Exam

: 24 Hours
: Instructor
: Beginner
: Request Booking

R9900,00

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ITIL 4 is built on the established core of best practice in the ITIL guidance. ITIL 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services.

 

ITIL 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps. The fundamental objective of this course is to help the participants understand the key concepts of service management and the ITIL 4 service management framework and prepare for the ITIL 4 Foundation exam.

 

The ITIL® (4) Foundation course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4. This course and the related certification can be beneficial for the following roles:

IT Support Staff

IT Consultants

Business Managers

Business Process Owners

IT Developers

Service Providers

System Integrators

 

Prerequisites

 

None, although a familiarity with IT service delivery will be beneficial.

 

Topics

 

Course Introduction and Key Concepts of Service Management

The Four Dimensions of Service Management

The Service Value System

The Guiding Principles

Governance

Service Value Chain

Continual Improvement

Overview of ITIL Practices

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