ITIL 4 Direct, Plan & Improve Including Exam

: 24 Hours
: Instructor
: Intermediate
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R13000,00

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The ITIL 4 Strategist Direct, Plan and Improve course provides delegates with the practical skills necessary to create a learning and improving IT organization, with a strong and effective strategic direction. This course covers the influence and impact of Agile and lean ways of working and how they can be leveraged to an organization’s advantage.

 

In addition, those attending this course will get practical and strategic method for planning and delivering continual improvement with necessary agility. The ITIL 4 Strategist Direct, Plan and Improve is a universal module which forms part of an elective for both ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams.

 

ITIL 4 Strategist Direct Plan and Improve is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.

The target audience for this qualification is:

Individuals continuing of their journey in service management

ITSM managers and aspiring ITSM managers

Managers of all levels involved in shaping direction and strategy or developing a continually improving team

Existing ITIL qualification holders wishing to develop their knowledge.

 

Prerequisites

 

Those wishing to take this course must have passed the ITIL 4 Foundation examination. In addition, the candidate must have attended an accredited training course for this module.

 

Topics

 

Course Introduction

Core Concepts of DPI

DPI through Service Value Chain and Guiding Principles

Role of Direction in Strategy Management

Implementation of Strategies

Introduction to Assessment and Planning

Assessment and Planning through VSM

Measurement, Reporting, and Continual Improvement

Measurements and Continual Improvement through Dimensions and SVS

OCM Principles and Methods

Communication Principles and Methods

SVS Development using Four Dimensions

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